StylesSync

Turn on text reminders

StylesSync texts clients 24 hours before their appointment, so you spend less time following up.

Premium4 stepsUpdated

On this page
  1. Turn on reminders
  2. Customize the message
  3. Check client phone numbers
  4. Book appointments as usual

Step 1: Turn on reminders

Reminders are texted to clients 24 hours before their appointment, in your time zone. You turn them on once in Settings.

  1. Open Settings → Notifications.
  2. Under Text reminders, turn on Send appointment reminders.
  3. Select Send text to self to get a sample on your phone. You can send 3 test texts a day.
The appointment reminder switch.

Step 2: Customize the message

The default text includes the client’s name, the service, your business name, and the date and time. You can rewrite it in your own words.

  1. Under Reminder message, select Customize message.
  2. Edit the text and insert details like the client’s first name. The preview shows what clients will see.
  3. Select Save message, or Reset to default to start over.
Editing the reminder, with a preview of the text.

Step 3: Check client phone numbers

Reminders go to the phone number on each client’s profile. Clients get reminders unless you opt them out.

  1. Open Clients and select a client.
  2. Check the phone number under their name. Select Edit to fix it.
  3. To stop reminders for one client, open the ⋮ menu and choose Opt out of reminders.
The phone number on a client profile.

Step 4: Book appointments as usual

Reminders go out on their own for appointments on your StylesSync calendar. You can see which ones were sent.

  1. Book appointments on Calendar like normal.
  2. Select an appointment to see Reminder sent once its text goes out, or Reminder failed if it couldn’t be delivered.
  3. On Home, a message icon next to one of today’s appointments means its reminder was sent.
An appointment with its reminder sent.