Terms of Service

These Terms of Service (the “Terms”) constitute a legally binding agreement between you and StylesSync LLC ("StylesSync", "we", "us", or "our") governing your access to and use of the StylesSync website, applications, APIs, and related services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service. The Service is not intended to provide medical, legal, or financial advice and is not HIPAA compliant; please avoid storing protected health information.

1. Eligibility & Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You are responsible for the accuracy of the information you provide and for maintaining the confidentiality of your account credentials. You are responsible for all activities that occur under your account. Notify us immediately at support@stylessync.com of any unauthorized use.

2. Service Description

StylesSync is an all‑in‑one platform for independent beauty professionals and salons to manage schedules, client records, services, messaging, billing, and related business operations. Features may include appointment scheduling, inventory and expense tracking, client communications (including email/SMS), Google Calendar synchronization, analytics, and payment workflows. We continuously improve the Service and may add, change, or remove features at any time with or without notice, provided such changes do not materially degrade the core functionality of your paid plan during an active billing period. The Service is not intended for regulated health data or professional advice.

3. Subscriptions, Trials & Billing

• Plans. We offer subscription plans (e.g., Essential, Premium) with different feature sets and usage limits. Plan details and current pricing are shown at checkout and/or within your account portal.
• Free Trials. If provided, trials don't require a payment method, never convert to a paid subscription on their own, and are never charged. We will identify the trial length during sign-up. When a trial ends without a plan, the account becomes view-only until you choose one. We may limit eligibility or duration to prevent abuse.
• Billing Cycle & Auto‑Renewal. Subscriptions renew automatically each billing period unless cancelled. You authorize us and our payment processor (currently Stripe) to charge your payment method for all applicable fees at the start of each period.
• Cancellation Timing. Cancel at least one day before renewal to avoid the next charge. You keep access through the end of the paid period unless we state otherwise.
• Proration. Upgrades may be prorated; downgrades take effect in the next billing period.
• Price Changes. We may change prices prospectively. We will provide reasonable notice for any increase; continued use after the effective date constitutes acceptance.
• Failed Payments. If a payment fails, we may retry charges, suspend or downgrade your account, and/or limit access until payment is resolved.
• Taxes. We don't currently charge sales tax on subscriptions.

3A. Plan‑Specific Terms

The following table outlines core distinctions between subscription tiers currently offered by StylesSync. These details are provided for clarity only and may evolve as our features expand. Current plan information is always available in your account portal.

StylesSync may provide promotional offers or discounts that differ by plan or region.

3B. Subscription & Billing Summary

For a concise overview of trials, renewals, cancellation deadlines, and billing practices, please see our Subscription & Billing Terms. Those disclosures are incorporated into these Terms.

4. Cancellations, Refunds & Data Access

• Cancel Anytime. You can cancel in your account portal. Cancellation takes effect at the end of the current billing period; you retain access until then unless we suspend for cause.
• Refunds. Except where required by law or as described in our Refund Policy, fees are non‑refundable and non‑transferable. We may, at our sole discretion, issue goodwill credits.
• Data after cancellation. Your Customer Data stays in your account after your subscription ends, until you delete your account. We may retain limited backups and billing records as required by law. If a payment fails, Stripe retries it, and the account is view-only until a payment succeeds. If the final retry fails, the subscription ends and the account stays view-only until you choose a plan.

5. Acceptable Use

• No unlawful, harmful, harassing, defamatory, discriminatory, or deceptive activity.
• No attempts to access accounts or data without authorization, probe or scan systems, or interfere with service integrity or performance.
• No sending spam, unsolicited or prohibited SMS/email, or violating carrier or anti‑spam rules. You are responsible for obtaining valid consent for client communications and honoring opt‑outs.
• No copying, reverse engineering, or creating derivative works of the Service except to the extent permitted by law.
• No scraping, rate‑limiting abuse, or automated collection of data outside the product’s intended interfaces.
• No uploading of malware, viruses, or content that infringes third‑party intellectual property or publicity rights.
• No storage of protected health information, payment card numbers, or other highly sensitive data not designed for the Service.

6. Communications; SMS, Email & Consent

The Service may enable you to send appointment reminders and other messages via SMS (e.g., through Telnyx or other providers) and email. You are solely responsible for (i) obtaining all necessary consents from message recipients, (ii) content of messages, (iii) honoring opt‑outs, and (iv) complying with all applicable laws (including the TCPA/CTIA guidelines in the U.S.) and carrier policies. Message frequency depends on your settings. We may suspend messaging that appears abusive or non‑compliant.

7. Payments & Third‑Party Services

Payment processing for subscriptions and certain features is provided by third parties (currently Stripe). Your use of those services may be subject to the third party’s terms and privacy policies. Calendar sync, email, file storage, analytics, or SMS features may also rely on third‑party providers (e.g., Google, Vercel, Neon, Telnyx). We are not responsible for third‑party services; they may change or be discontinued without our control. Payment card data is handled by Stripe; we do not store full card numbers.

8. Client Data & Privacy

You retain ownership of your content and client data (“Customer Data”). You grant StylesSync a limited, worldwide, non‑exclusive license to host, process, transmit, and display Customer Data as reasonably necessary to provide and improve the Service. We process personal information in accordance with our Privacy Policy. You are responsible for the legality of Customer Data, including providing notices and obtaining consents where required. If you submit data subject rights requests on behalf of your clients, you must ensure you are authorized to do so.

9. Data Security & Backups

We implement reasonable technical and organizational measures to protect Customer Data. However, no system is perfectly secure. You are responsible for maintaining your own backups and for configuring account‑level security controls (e.g., access roles). The Service is not designed for protected health information or card storage. We are not liable for loss of data due to factors beyond our reasonable control.

10. Intellectual Property & Content

The Service, including all software, designs, trademarks, and content (excluding Customer Data), is owned by StylesSync and its licensors and protected by intellectual property laws. Except for the rights expressly granted in these Terms, no license or ownership interest is transferred to you. You grant us a limited license to use your name, logo, and feedback for product improvement and customer stories, subject to your right to revoke marketing use by contacting us. Do not upload third‑party logos or content unless you have permission.

11. Feedback

If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty‑free license to use them for any purpose without obligation or attribution.

12. Chargebacks, Suspension & Termination

We may suspend or terminate your access if you materially breach these Terms, misuse the Service, fail to pay fees, or if required by law or to address security risks. Chargebacks or repeated failed payments may lead to immediate suspension. Upon termination, your right to access the Service ends, but the following sections survive: Section 3 (as to fees owed before termination), 4 (Cancellations, Refunds & Data Access), 10 (Intellectual Property & Content), 11 (Feedback), 12 (this section), 13 (Disclaimers), 14 (Limitation of Liability), 15 (Indemnification), and 16 (Governing Law; Dispute Resolution). You remain responsible for accrued fees.

13. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR‑FREE, OR SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS. WE DO NOT PROVIDE PROFESSIONAL, MEDICAL, OR LEGAL ADVICE, AND THE SERVICE IS NOT HIPAA COMPLIANT. DO NOT RELY ON ANY OUTCOME GUARANTEE (E.G., NO‑SHOW REDUCTION OR INCOME RESULTS) OR UNAUTHORIZED USE OF THIRD‑PARTY CONTENT OR LOGOS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL STYLESSYNC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

15. Indemnification

You agree to defend, indemnify, and hold harmless StylesSync and our affiliates, officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to (i) your Customer Data, (ii) your use of the Service, (iii) your breach of these Terms, or (iv) your violation of law or third‑party rights.

16. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of Utah, without regard to conflict‑of‑laws principles. You agree to the exclusive jurisdiction and venue of state and federal courts located in Salt Lake County, Utah, for any dispute not subject to arbitration. At our option, disputes may be resolved by binding individual arbitration under the rules of the American Arbitration Association; you and StylesSync waive any right to participate in class actions or class‑wide arbitration.

17. Export & Sanctions

You represent that you are not located in, under the control of, or a national or resident of any country subject to U.S. embargo, and that you are not a prohibited party under U.S. export control or sanctions laws. You agree to comply with all applicable export and sanctions regulations.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by email, in‑app notice, or by posting the updated Terms with a new “Last updated” date. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

19. Contact

Questions about these Terms? Contact us at support@stylessync.com.