Help Center
Answers for new and growing beauty professionals using StylesSync to organize clients, appointments, booking, inventory, and business basics. Can’t find it here? Email support@stylessync.com.
How do I get started with StylesSync?
After signing up, complete your profile and business context, add your services, and start adding clients. From there, you can create appointments, manage your schedule, and begin tracking the basics of your beauty business.
What subscription plan do I need?
Visit our Pricing page to compare options. Essential is a simple starting point for solo providers organizing clients, appointments, and inventory, while Premium adds growth tools like booking links, automated SMS reminders, and Google Calendar sync.
How do I add my first client?
Go to Clients → Add New Client. Fill in their name, contact info, preferences, and notes so you can start building a reliable client record from the beginning.
How do I create an appointment?
Navigate to Calendar or Appointments, click Add New, select your client and service, then choose the date and time. This helps keep your schedule organized as your client base grows.
How do I change my email or password?
Go to Settings → Profile & sign-in to update your email address or change your password. For your security, we'll email you a verification code before you set a new password.
How do I cancel my subscription?
Go to Settings → Plan & billing and choose Cancel subscription. Your plan remains active until the end of the billing period.
Do you offer refunds?
Yes — see our Refund & Cancellation Policy for eligibility and steps. Monthly plans can get a prorated refund within 7 days of the most recent charge, and annual plans within 14 days.
Can I pause my subscription?
Currently we don't offer subscription pausing. You can cancel and resubscribe later — your data stays in your account until you delete it.
How does the booking link work?
With Premium, you can set your availability, share your booking link, and let clients request appointment times. You stay in control by reviewing and approving requests before they become appointments.
How do SMS reminders work?
Turn on reminders in Settings → Notifications. Messages are sent automatically to clients who have opted in, typically 24 hours before their appointment, based on your timezone. This helps newer providers reduce manual follow-up and look more professional.
Can I sync with Google Calendar?
Yes. Go to Settings → Calendar & scheduling and connect your Google Calendar. Appointments can sync so your personal calendar and StylesSync schedule stay easier to manage.
How do I track my income and expenses?
Use the Reports section to view income from appointments, tips, and retail sales. Add expenses so you can understand what you are making, what you are spending, and what to focus on as your business grows.
Which browsers are supported?
StylesSync works best on the latest versions of Chrome, Firefox, Safari, and Edge. Mobile browsers are also supported.
Is my data secure?
Yes. We use industry-standard encryption in transit (TLS). See our Privacy Policy for complete details.
I'm having trouble logging in. What should I do?
Try resetting your password using the 'Forgot Password' link. If you still can't log in, email support@stylessync.com with your account email.
How do I contact support?
Email support@stylessync.com — we typically respond within one business day.
Still need help?
Whether you are setting up after beauty school, organizing your first clients, or trying to use a booking link, we can help. Visit Support or email support@stylessync.com.